Full Terms and Conditions can be found here.
Only Visa/MasterCard credit and debit cards and American Express credit cards may be used for payment. A 1.5% merchant fee is applicable to these payment methods.
We do not accept cash, cheques, EFTPOS cards or Diners Club.
No, the card holder must sign the rental agreement and hold a valid driver’s license. By signing the agreement they agree to have their card charged for any costs associated with the rental.
Yes, we require a $500 security deposit on all bookings. The security deposit is retained by us as a security for your obligations and liabilities until the end of your rental booking. The security deposit is fully refundable to you, provided there is no breach of conditions outlined in our Terms & Conditions.
Drivers between the ages of 21 to 80 years of age who hold a full, unrestricted licence may hire a vehicle.
International drivers permits are required in a number of Australian States and Territories. There are some exceptions. Customers should check what’s required for each state or territory before arriving to collect their vehicle.
An English Licence is still required for States not requiring an International licence.
If your licence is not in English then you do require an international drivers licence.
Learners permits, provisional licence or probationary licence holders are not permitted to drive our vehicles.
If you booked with us directly and need to amend your booking, please call us on 1300 291 113.
If your request is not urgent (outside 48 hours) you can email us at sales@trendrentals.com.au
We will endeavour to provide you with your preferred vehicle. Vehicle make, model and colour are based upon availability and cannot be guaranteed.
Rates are subject to change due to availability, and will differ between locations, vehicle type, season, etc.
Animals / pets are not permitted in our vehicles, except for service dogs via prior arrangement with us.
As a business based in Australia, all of our rates are in AUD.
We include a generous 150km/day limit on all vehicles. Kilometres above the daily limit will incur a fee of $0.20/kilometre.
Unlimited kilometres can be purchased at the time of booking for an extra cost.
We take care to search all vehicles when completing our thorough cleaning process. If we find any items of value we will retain them in the drop-off location and attempt to contact you to arrange item collection. You can return to the depot to collect the item, nominate someone to collect on your behalf or refer to a courier service of your choice.
Please call our team on 1300 291 113 or email sales@trendrentals.com.au to trace and recover the item.
Our vehicles cannot be hired for ridesharing purposes.
No, our vehicles cannot be used to complete a driving test.
No, you must provide your own driver.
Unfortunately, we do not have equal access vehicles or any vehicles in our fleet with hand controls.